Attic Moose Antiques LLC describes everything on this website accurately and we stand behind our products 100%. If you are unhappy for any reason with your merchandise, politely contact us via email immediately to arrange for its return. We will be happy to exchange it for another Item (you pay the $5 handling/box fee along with all actual shipping charges) or we will credit you for the original purchase price (minus the $5 handling/box fee and actual shipping charges & 25% restocking fee). Returned items must be received in original unused condition with packaging/tags still attached and postmarked within 10 days of receipt. We will not refund, for any reason, until the item is returned to us at your cost-no exceptions. Sorry, no return/refund on custom made items nor Sale/Clearance items.
In the rare instance that an item is damaged in shipping, please email us a picture of the damage within 4 days of receipt so we can initiate the insurance claim We will then work with the carrier on your behalf. You will need to save the original shipping box and all packing materials in order for an insurance claim to be paid. No action can/will be taken if damage is reported after 4 days of receipt.