Customer Service

Everything is in stock and ready to ship unless otherwise stated. To place an order, please use our secure shopping cart. Our cart is set up to accept Visa, MasterCard, Discover, and American Express.  Your card will be declined if the billing address/zip code does not match your credit card statement-Please type your credit card information in carefully as you will only have two chances before you are locked out of the system.  Please double check your order for accuracy. When you click the Place Order button, your order is immediately processed and can not be changed. You will automatically be sent an email confirmation to the email address you typed in-please check your spam/junk folder if you believe you did not receive it. Unfortunately, we can not resend automated emails.  All orders are processed the same day and all items are in stock (unless otherwise noted or Customized). All items on these pages are subject to availability. Please note that you are responsible to ensure that you can legally possess any wildlife products that you buy from us. The descriptor on your credit card statement will read: “Moose-R-Us.Com”

Changes/Canceled Orders:
Please double check your order for accuracy. When you click the Place Order button, your order is immediately processed and can not be changed or canceled. If under extreme circumstances you absolutely have the need to cancel an order after it has been processed, we will deduct the $5 handling fee and a 10% processing fee.

Shipping is free to the lower 48 states, you are only responsible for the handling charge of $5 per order. Sorry, we are not setup to ship to FPO/APO addresses. Your items will usually be shipped within 1-4 business days via the United States Post Office, SpeeDee Delivery Service or UPS Ground depending on the size of the order and your location.   Over-sized and/or over-weight shipments may need to be shipped to a verified business address.   Our software will automatically send you an email with tracking information-please check your spam/junk folder if you believe you did not receive it.  Unfortunately, we can not resend automated emails. Please allow 2-7 (typical) business days for your order to arrive after confirmation of shipment. Due to our remote location, Overnight nor 2 day air is rarely a viable option.  Incorrect addresses or undeliverable packages will be reshipped via another method at your expense and will include actual shipping charges and the $5 handling fee. Address corrections via UPS will be charged an additional $25.00, via SpeeDee an additional $20.00, via USPS actual charges.  Undeliverable packages via UPS will be charged the actual return shipping fee.  Orders outside the Continental lower 48 States may incur extra shipping charges depending on the size of your order. For International shipping, see below.

UPS Typical Time in Transit Map
Customer Service, Moose-R-Us.Com Log Cabin Decor

Shipping Damage terms:
In the rare instance that an item is damaged in shipping,  please contact us via your order confirmation email with a picture of the damage and box within 4 days of receipt so we can initiate the insurance claim.  We will then work with the carrier on your behalf.  You will need to save the original shipping box and all packing materials in order for an insurance claim to be paid. No action can/will be taken if damage is reported after 4 days of receipt.

International shipping.
We do offer selected International shipping to other countries with prior approval and $100 product minimum order. International shoppers shipping to the U.S. are still required to meet the minimum $100 product order.  For prior approval please copy/paste your shopping cart list into the box located on the Contact Us page so we can send you shipping options and the link to pay
International buyers are responsible for knowing the import rules of their country.  Prices on the website are in United States Dollars. Actual shipping charges, Import duties, taxes and/or custom fees are not included in your shopping cart total. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs may be prior to purchasing.

Unfortunately we do no print a hard copy catalog, our inventory changes weekly and it would not be accurate.

Wholesale Pricing:
Except for a few items in case lots, we do not offer wholesale pricing.

Guarantee / Returns
Moose-R-Us.Com describes everything on this website accurately and we stand behind our products 100%.  If you are unhappy for any reason with your merchandise, politely contact us via email immediately to arrange for its return. We will be happy to exchange it for another Item (you pay the $5 handling/box fee along with all actual shipping charges) or we will credit you for the original purchase price (minus the $5 handling/box fee and actual shipping charges & 25% restocking fee).  Returned items must be received in original unused condition with packaging/tags still attached and postmarked within 10 days of receipt. We will not refund, for any reason, until the item is returned to us at your cost-no exceptions. Sorry, no return/refund on custom made items nor Sale/Clearance items.

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